“The Art Of Getting Payment”

A comprehensive full-day program for collections staff and management. The program will cover all aspects of the collections procedure including the transaction process, non-litigious collection tactics, settlement, charging interest and most importantly the Cash Recovery Plan.

“Debt Collection By Telephone”

Run as a 2-½ hour seminar or half-day workshop. Essential techniques for all staff who use the phone to communicate with debtors.

“Get Your Money Sooner”

A 2-hour seminar for all staff from admin and collections through to sales. The seminar aims to encourage ownership and teamwork of the money recovery process.

“The Legal Aspects Of Debt Collection”

For any member of staff who is involved in the collections process. This workshop will give them a better understanding of the litigation process. Includes time and money saving techniques for dealing with attorneys!

“Dealing With Difficult People”

We all come across difficult people on a daily basis, this 2-½ hour seminar will enable members of staff to identify and communicate effectively with a difficult person.